How much does IT support cost for a small business?
Most engagements are quoted as a fixed scope before any work starts, not open-ended hourly billing. A one-time mail server migration is priced differently than ongoing monthly monitoring. The first call to scope the problem is free.
Do you support businesses that are fully remote or don't have an office?
Yes. JLD-LTS supports remote and distributed teams nationwide, not just businesses in Tampa Bay. Mac and Linux administration, AWS architecture work, and mail server migrations can all be done remotely.
Why does my AWS bill keep going up even though our usage hasn't changed?
Usually it's oversized EC2 instances, unused EBS volumes or snapshots, S3 storage class misconfiguration, or untracked data transfer costs. A cost audit typically finds several of these at once, and right-sizing often cuts the bill significantly without changing what the infrastructure actually does.
My mail server keeps getting flagged as spam — can that be fixed?
In most cases, yes. It's usually missing or misconfigured SPF, DKIM, or DMARC records, a shared IP with a bad sending reputation, or an open relay. Fixing the DNS and sending configuration resolves it most of the time; if the IP reputation itself is beyond repair, migrating to a hosted alternative is usually faster than trying to rehabilitate it.
What happens if my IT consultant becomes unavailable?
Every migration, config change, and credential handoff gets documented in a shared doc the client owns — not kept only in one consultant's head. That means the business isn't locked in or left stranded if the consultant is unreachable.
How can I check if my business emails are actually being delivered?
Send any email to email@checkauth.jldlts.com. We'll personally review your domain's SPF, DKIM, and DMARC authentication records — the most common cause of messages landing in spam or not arriving at all — and follow up directly with what's found. It's free and there's no obligation.